
Rachel S
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I've come to the conclusion that Frontier's a joke. I'll be looking into other services. I try to call the number, and can't actually get through to anyone for help. All it does is set an in-person appointment, which I don't want, automatically with no input from you, tell you to go to the app to change it, and then have it not show up on the app. Can't get through to an agent on the app chat, either. Wifi keeps dropping, can't get service in most of the house, whole home equipment won't work.
914 people found this review helpful
Frontier - A Verizon company
December 27, 2023
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please send us your account number and a description of the issues you are facing at appsupport@ftr.com. Thank you.

Brian T
I've never experienced a worse customer service and communications product in my life. My telephone has been out for over a week and my internet was down for over 4 days. Chat through the app is useless and difficult to maneuver. Agents have no clue as to how to rectify your problem and continually go to "service outage in your area" card. Try and get someone on the phone and again, no help, just different excuses and issue multiple trouble tickets with no way to track progress. Horrible.
18 people found this review helpful

Blake G
Not usually one to write a review, but I genuinely think this is the worst app I've ever used, and after years of frustration with it I thought this review was earned. My internet service with frontier is fine, but I can't do anything on the app, I can't check for outages, I can't view my bill, I can't submit support tickets. When I try it freezes up constantly, and when I actually do get something to happen I then get spammed with add on suggestions, which then freeze the app again.
6 people found this review helpful